Delivery Information

We dispatch all orders within 24 hours from our MELBOURNE warehouse. 

 

Pre-Christmas Delivery Ordering Deadlines:

To help us to dispatch your order in line with Australia Post Pre-Christmas delivery cut-offs, please place your order within these timeframes. For large Playhouses, Climbers and Beds please contact us to verify delivery timeframe to your area.

Thursday 30th November - Remote Tasmania

Friday 1st December - Northern Territory & Cairns Regional

Friday 8th December - WA Regional

Wednesday 13th December - Alice Springs, Cairns City, Darwin City, Rockhampton, Townsville, Mackay, Perth (WA) Metro

Friday 15th December - Hobart Metro, Brisbane Metro, Gold Coast & Sunshine Coast Regional, Toowoomba, NSW Regional, SA Regional, ACT Regional

Monday 18th December - Sydney (NSW) Metro, Adelaide (SA) Metro, Canberra (ACT) Metro, VIC Regional

Tuesday 19th December - Melbourne Metro, Geelong Metro

 

  • We'll endeavor to dispatch your order within 24 hours of receiving your order and cleared payment
  • There may be a delay for customers paying via Bank Deposit as electronic payments can take between 24-48hrs to clear
  • Please note that we are unable make any changes to your order once processing has commenced
  • All orders require a signature upon delivery
  • Delivery can only occur Monday-Friday during business hours.
  • Unfortunately we have no control over delivery time once your order has left our warehouse, however as a guideline please see the table below.


Australia Wide Schedule

Normal Delivery Guidelines Below:

  • Delivery within metro Melbourne: 2 - 4 business days       
  • Delivery from Melbourne to other cities and large towns in VIC: 2 - 5 business days
  • Delivery within metro Sydney and metro Brisbane : 3 - 5 business days
  • Delivery from Melbourne to other interstate locations: 4 - 10 business days

If you would like your order in a hurry please add a note to the customer comments section within your order and we will do our best to dispatch as a priority.  Please add approx. 2 days to above delivery guidelines for delivery timeframe for KidKRaft products via Courier.  Please note above Delivery Guidelines are guidelines only, not a guarantee of delivery timeframe.

All products (with the exception of large Playhouses, Climbers and Beds) are dispatched via Australia Post. You can expect to receive an email with delivery tracking number after your order has been dispatched. In the event that you are not home at time of delivery or if Australia Post does not normally deliver parcels to your door, Australia Post will leave a calling card in your mailbox and your order will be left at your nearest post office for collection. Please be sure to quote your Australia Post tracking number and bring along photo ID for collection.  Signature is required for delivery.

Large Playhouses, Climbers and Beds are dispatched via Toll.  All Delivery costs are based on delivery to your front door or ground floor during normal business hours. It is the buyers responsibility to make arrangements to take items at this point. Our Couriers will not deliver to upstairs or lift access locations.